Ep. 117 | How to Adapt Your Business for the AI Era with Toni Taylor Gozza

Most business owners know AI exists. The harder question is where their business is losing time, money, and capacity, and what would actually fix it.

Toni Taylor Gozza spent 35 years in the mortgage industry before founding The Gozza Gap, a consultancy that helps owners find and close gaps across their people, processes, and technology. Sometimes the answer is AI. Sometimes it is automation, a better process, or removing a step that no longer serves a purpose. Toni is also a co-author of the Amazon bestselling AI Prompt Handbook.

In Episode 117, Toni joins Dustin Sutton to discuss her journey from mortgage industry veteran to business improvement consultant. They revisit the 2008 financial crisis, the role resilience played in rebuilding, and how therapy and meditation changed the way Toni leads. They also talk about writing her book, adopting AI with purpose, and spotting the problems business owners are often too close to see.

What you’ll learn

• How Toni made the move from mortgage lending to The Gozza Gap
• What the 2008 financial crisis taught her about resilience
• How personal growth changed her leadership and relationships
• Why AI works best when you start with a business problem
• How to identify gaps that drain time, money, and capacity
• Practical ways to begin using AI, wherever you are starting

Chapters

00:00 Introduction to Toni

03:29 From mortgages to AI entrepreneurship

07:36 Lessons from the 2008 financial crisis

11:56 Resilience and mentorship

19:17 Therapy, meditation, and mindset

37:07 Discovering AI and writing The AI Prompt Handbook

43:51 Collaborating with co-authors

47:17 Finding and closing business gaps

52:24 Practical advice for AI adoption

58:58 The inside job and living in the present

Connect with Toni

The Gozza Gap: https://gozzagap.com

LinkedIn: https://www.linkedin.com/company/thegozzagap/

Email: toni@gozzagap.com

The AI Prompt Handbook: Available on Amazon

Follow Tools, Talents, and Techniques

Website: https://toolstalentstechniques.com

YouTube: https://youtube.com/@dustincsutton

Apple Podcasts: https://podcasts.apple.com/us/podcast/tools-talents-and-techniques-with-dustin-sutton/id1692838507

Spotify: https://open.spotify.com/show/7pQZ551Ct4jVRQ2BqB7Zr2

Instagram: https://www.instagram.com/the3tpod/

Brought to you in part by Sutton Growth Partners | Strategy. Systems. Execution. https://suttongrowthpartners.com